Privacy Policy oyes88 — Our Commitment to Protecting Your Data

1 Introduction

Oyes88 ("our", "Platform" or "oyes88") is fully committed to protecting the privacy and security of every member's personal data on our platform. This Privacy Policy ("Policy") explains in detail and transparently how we collect, process, store, protect, and in certain circumstances share your personal information when you use the oyes88 website, mobile app, and all related services.

By registering an account or continuing to use the oyes88 platform, you are deemed to have read and agreed to this Privacy Policy in full. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to delete your account.

This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in digital data protection. oyes88 takes this responsibility seriously, as member trust is the foundation of everything we do.

2 Types of Data We Collect

In operating the platform, oyes88 collects several categories of information from members. This collection is carried out transparently and only for legitimate purposes. Below is a summary of the data we collect and its purpose:

Sensitive data such as IC numbers and banking information is stored in fully encrypted form and cannot be accessed by regular oyes88 staff without high-level authorisation recorded in our system logs.

3 How We Use Your Data

Every piece of information we collect has a clear and specific purpose. oyes88 does not use member data arbitrarily. The following are the primary purposes for which your data is used:

• Process account registrations and verify member identities through the established KYC process.
• Process deposits and withdrawals securely and ensure payments reach the correct recipient.
• Send important notifications regarding your account, transactions, and security via SMS or email.
• Provide effective customer support and resolve enquiries or complaints accurately.
• Monitor suspicious activity and protect your account from unauthorised access.
• Analyse usage patterns to improve the overall user experience and platform performance.
• Meet applicable legal and regulatory compliance requirements, including anti-money laundering (AML) obligations.
• Send promotional information and special offers — only if you have given consent to receive marketing communications.

4 Data Sharing and Disclosure

Oyes88 does not sell, rent, or trade members' personal data to any third party for commercial purposes. This is an unchangeable commitment. However, in certain limited circumstances, we may need to share some of your information:

• Trusted payment service providers (such as FPX, DuitNow, and e-wallet processors) to enable secure financial transactions.
• Cloud computing and hosting service providers that store our data — all subject to strict data protection agreements.
• Third-party game software providers operating within the oyes88 platform, limited strictly to the technical data required.
• Legal authorities or enforcement bodies where required by law or a valid court order.
• Independent audit bodies conducting compliance reviews — limited to data required for audit purposes only and subject to confidentiality obligations.

All third parties that receive member data from oyes88 are bound by confidentiality and data protection agreements requiring them to handle such information to the same security standards as oyes88.

5 Data Retention Period

Oyes88 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Once the stipulated period has lapsed, data will be securely deleted or anonymised.

• Active account data: Retained for the lifetime of the active account plus 7 years after account closure for legal record purposes.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's financial regulatory requirements.
• Security and activity logs: Retained for 2 years for security investigation purposes if required.
• Technical data and session cookies: Automatically deleted after the session ends, or within 30 days for persistent cookies.
• Data related to ongoing fraud investigations or litigation will be retained until the case is fully resolved.

6 Data Security

Protecting your data is more than a legal obligation for oyes88 — it is a moral responsibility to every member who entrusts us with their personal information. We continuously invest in the latest security infrastructure to keep your data safe at all times.

• Bank-grade 256-bit SSL encryption for all data transmitted between your device and oyes88 servers.
• AES-256 encryption for all sensitive data stored in our databases.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of protection.
• Round-the-clock security monitoring by a trained technical team to detect and respond to any threats in real time.
• Regular penetration testing by independent cybersecurity firms to identify and patch vulnerabilities.
• Strict role-based access control ensures that only authorised staff can access member data, and every access is recorded in an audit log.

7 Cookies and Tracking Technologies

Oyes88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and ensure the platform runs smoothly.

We use three types of cookies:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language settings and display themes to enhance your future experience.
• Analytics Cookies: Help us understand how members use the platform for continuous improvement. This data is collected in aggregate and without personal identification.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect certain functions on the oyes88 platform.

8 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 and this Privacy Policy, you have the following rights regarding your personal data held by oyes88. We will respond to all rights-related requests within 14 business days:

• Access Rights: You have the right to request a copy of the personal data we hold in relation to your account.
• Right to Rectification: You have the right to update or correct any personal data that is inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, you have the right to request that we delete your personal data — subject to legal retention obligations.
• Right to Restriction of Processing: You have the right to request that we restrict how we process your data under certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

To exercise any of the above rights, please contact our privacy team via Live Chat or our support email. We may need to verify your identity before processing your request for security purposes.

9 Child Data Protection

Oyes88 has a zero-tolerance policy against the registration or collection of personal data from individuals under the age of 18. Our platform is not designed for, and should not be accessed by, children or underage minors.

• If we find that personal data of a minor has been collected without consent, we will delete it immediately.
• Parents or guardians who suspect their child has registered on the oyes88 platform should contact us immediately for account deletion.
• The oyes88 KYC process is designed to identify and reject applications from underage individuals before any account is activated.

10 Privacy Policy Amendments

Oyes88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry best practices. Any amendments made will be published on this page with an updated revision date.

For amendments that are material or involve significant changes to how we handle your data, oyes88 will send a notification to your registered email address or phone number at least 14 days before the amendment takes effect. Continued use of the platform after the amendment takes effect constitutes your acceptance of the revised policy.

11 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by oyes88, our privacy team is ready to assist through the following channels:

• Live Chat — the fastest channel, available 24/7 via the chat icon on the oyes88 platform.
• Telegram — reach our privacy agent via the official oyes88 Telegram channel for written enquiries.
• WhatsApp — instant support via the official WhatsApp number listed in the platform's support section.
• Email: [email protected] — for official privacy and data protection enquiries (response within 24 business hours).

Our privacy team will verify your identity before processing any personal data request to ensure your account security. Please provide the required verification details to expedite the process.